Employer update from the CEO – December 2022

When we say we put our members and employers first, we’re not only talking about money.

Our size means we have the best of both worlds. First Super manages about $3.6 billion in retirement savings, so we’re big enough to perform strongly, but small enough to support our members and employers with personal, tailored services.

I’m also really proud of our superior service record this year: Calls to our contact centre were answered in less than 67 seconds on average.  

You can’t put a price on the opportunity to speak to someone quickly and easily, especially when you have an urgent question about some aspect of your super obligations and need help paying your employees’ super.  

We understand the difference this quality service can make to your employees’ retirement. This year, in addition to our great team of Coordinators located around the country, our financial planning team has started offering retirement health checks, so members can get a clear picture of how they’re tracking towards a dignified retirement. 

You can get on with the busy holiday season while we take care of employees’ retirement savings. 

Got a question? Contact us

• contact your local First Super Member and Employer Services Coordinator, 
• call our Employer Services Team on 1300 943 171
• email us at employers@firstsuper.com.au.