Member support

We’re here to support you

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Member support

We understand that life may not go as we expect and at times, you may require extra care and support.

We’re committed to helping all our members with empathy and compassion, including those who are experiencing financial difficulties or domestic violence, First Nations members, and members whose first language is not English.

If you need assistance of any kind, contact our Member Services team through email, phone or live chat.

Extra support services

We’ve put together a list of independent specialist services and resources available for you when you need them.

Financial Assistance

You may be able to access part of your super on compassionate grounds or if you are experiencing financial hardship.

Learn more about accessing your super early

Here are some other services who may be able to help assist with financial stress:

National Debt Helpline

Provide free, independent financial counselling services nationwide.

Phone: 1800 007 007

Website: www.ndh.org.au

MoneySmart (ASIC)

Provided by the Government MoneySmart offer tools, tips, and calculators to help manage money and plan finances.

Website: www.moneysmart.gov.au

Domestic and Family Violence Support

1800RESPECT

A National sexual assault, domestic and family violence counselling service for any Australian who is experiencing or at risk of domestic or family violence and or sexual assault.

Phone: 1800 737 732 (24/7)

Website: www.1800respect.org.au

Safe Steps

Crisis response for women and children experiencing family violence, providing immediate confidential assistance for individuals in high-risk situations. Also provide multilingual support.

Phone: 1800 015 188 (24/7)

Website: www.safesteps.org.au