First Super takes the utmost care with your personal information and only collects information that is necessary for your membership. This information is used:
To establish your membership account;
To process contributions;
To enable benefit payments;
To search for any unclaimed benefits you may have; and
To keep you informed about membership opportunities.
If you don’t want us to contact you about these opportunities, please let us know in writing. The personal information First Super collects from you, or through your employer, includes your contact details, date of birth and Tax File Number. Over time this will be supplemented with financial and other information necessary to administer your First Super membership.
If we need to make a benefit payment to you, we will need further information from you such as identification documents. This is in order to ensure correct payment details. To assess your eligibility for insurance cover or for the assessment of a claim, more information may be collected from you or your medical practitioners or from your employer. First Super would only collect such information with your consent.
First Super has strict security measures in place and the staff members who handle your personal information have the knowledge, skills and commitment to protect it from unauthorised access or misuse.
First Super outsources the administration of its member and employer records to an external superannuation company, and contracts with life insurers and other service providers to provide services to you. They and other service providers may access and use your personal information for the purpose of performing agreed services on behalf of or in association with the Trustee.
Your personal information will not be used or disclosed for any other purpose without your consent, except where required by law. We are required by law to report specified transactions and suspicious activity to the relevant Government authorities. This includes obtaining and checking certain identity proofs before paying a benefit and, on other occasions, as specified in the relevant law.
As a member of First Super, you may ask to see the information held about your membership and to have it corrected if necessary. If you would like further details on the personal information that First Super holds and how it is used, call 1300 360 988.
If you believe that a breach of your privacy may have occurred in relation to your First Super membership, write to:
First Super Privacy Officer
PO Box 666
Carlton South VIC 3053
If you would like more information about the Privacy Act or wish to complain about a privacy issue, you can contact the Australian Information Commissioner on 1300 363 992 or visit the website at www.privacy.gov.au