FIRSTSUPER’s Trustees understand the importance of protecting your privacy and take every care to protect it.

FIRSTSUPER takes the utmost care with your personal information and only collects information that is necessary for your membership. This information is used:

• to establish your membership account;
• to process contributions;
• to enable benefit payments;
• for correspondence;
• to search for any unclaimed benefits you may have; and
• to keep you informed about membership opportunities.

If you don’t want us to contact you about these opportunities, please let us know in writing.

What information will FIRSTSUPER keep and why?

The personal information FIRSTSUPER collects from you, or through your employer, includes your contact details, date of birth and Tax File Number. Over time, this will be supplemented with financial and other information necessary to administer your FIRSTSUPER membership. If we need to make a benefit payment to you, we will need further information from you such as identification documents. This is in order to ensure correct payment details.
 
To assess your eligibility for insurance cover or for the assessment of a claim, more information may be collected from you or your medical practitioners or from your employer. FIRSTSUPER would only collect such information with your consent.
 
FIRSTSUPER has strict security measures in place and the staff members who handle your personal information have the knowledge, skills and commitment to protect it from unauthorised access or misuse.
 
FIRSTSUPER outsources the administration of its member and employer records to an external superannuation company, and contracts with life insurers and other service providers to provide services to you. They and other service providers may access and use your personal information for the purpose of performing agreed services on behalf of or in association with the Trustee.
 
Your personal information will not be used or disclosed for any other purpose without your consent, except where required by law. For example, the FIRSTSUPER Administrator is required to report information to the Australian Taxation Office and other Government agencies.

Can I see the information FIRSTSUPER has about me?

As a member of FIRSTSUPER, you may ask to see the information held about your membership and to have it corrected if necessary. If you would like further details on the personal information that First Super holds and how it is used, call 1300 360 988.

If you would like a copy of our Privacy Policy free of charge, or if you believe that a breach of your privacy may have occurred in relation to your FIRSTSUPER membership, write to:

First Super Privacy Officer
PO Box 666
Carlton South VIC 3053

If you would like more information about the Privacy Act or wish to complain about a privacy issue, you can contact the Federal Privacy Commissioner’s hotline service on 1300 363 992 or visit the Privacy Commissioner’s website at www.privacy.gov.au.
 
For more information on our insurer’s Privacy Policy, visit their website at www.ing.com.au.