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If you have any concerns or questions about your superannuation or FIRSTSUPER in general, you can contact us from here:
FIRSTSUPER ADMINISTRATION
| Telephone: |
1300 360 988 for the cost of a local call from anywhere in Australia |
| Office Hours: |
Monday – Friday: 8:45am to 5:15pm EST or EDST (excl. public holidays & pre-announced closures) |
| Postal Address: |
FIRST SUPER Administration
PO Box 666
CARLTON SOUTH Vic 3053 |
| eMail: |
mail@firstsuper.com.au |
| Fax: |
1300 362 899 for the cost of a local call from anywhere in Australia |
Your query can be answered either by email, phone, fax or post depending on the details you give us. It is our policy not to pass on your details to any other persons or organisations.
FIRSTSUPER FUND CO-ORDINATORS
The Fund has a dedicated team of salaried professionals to provide personal service to members
and employers. Our Client Service Managers are available to visit workplaces and assist you
with superannuation queries, completion of forms and information seminars. See our
Fund Co-ordinators page for contact details.
COMPLAINTS
FIRSTSUPER has a procedure in place to ensure that your inquiries and complaints are dealt
with promptly. Initial enquiries should be made via our Service Hotline on 1300 360 988.
If you have a complaint to make about the matter concerning the Fund you should contact the
Complaints Officer on the above address.
See our Complaints Procedure page for further details.
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