General contact details
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Phone:
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1300 360 988 for the cost of a local call from anywhere in Australia
Overseas number: +61 3 8663 2111
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Office hours:
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Monday – Thursday, 8:45am to 5:15pm or Friday, 8:45am to 5:00pm (Melbourne time - excluding public holidays and pre-announced closures)
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Office address:
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Level 3/200 Arden Street
North Melbourne VIC 3051
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Postal address:
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PO Box 666
Carlton South VIC 3053
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Email:
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mail@firstsuper.com.au
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Fax:
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1300 362 899 (for cost of a local call from anywhere in Australia)
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Coordinators
Our salaried field staff provide personal service to members and employers. Just call us. We can arrange to visit your workplace, organise information seminars, assist with your superannuation queries or help you complete forms.
Contact the First Super Coordinator in your state by phone:
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Region
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Name of Coordinator
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Phone
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Mobile
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Authorised Representative No.
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VIC
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Yvonne Van Der Beek
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03 9274 9214
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0407 056 256
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282906
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Frank Panozzo
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-
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0448 654 259
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335811
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James Collins
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-
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0400 024 474
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413153
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Angela Beer
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- |
0400 861 732
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335810
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SA
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Jackie Weston
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08 8219 9025
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0411 883 759
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335809
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Yvonne Todd
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08 8725 9966
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0427 107 676
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345036
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TAS/SA
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Quentin Cook
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03 6331 7955
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0419 325 815
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237384
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NSW
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Garry Walker
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-
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0448 263 533
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338071
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Bob Rowe
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-
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0423 845 249
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345302
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Viv Murray
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02 8898 6900
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0409 332 053
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386146
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If you have any questions please contact Yvonne Van Der Beek (National Coordinator - First Super) on 0407 056 256
Financial Planning
Financial planning advice is available to individual members. Call 1300 360 988 or speak to a coordinator for more information.
Who to contact if you have an complaint
The Trustee has established a procedure to deal fairly with member complaints. All complaints will be handled in a courteous and confidential manner and will be properly considered and dealth with within 90 days. If you believe you have a complaint, please write to:
Superannuation Complaints Officer
c/o First Super
PO Box 666
Carlton South VIC 3053
For more information on First Super's complaints process see How we handle complaints.