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    Frequently Asked Questions


    1. How do I get my super?

      To access your super savings, generally you need to have permanently retired from work and have reached your preservation age (from 55, depending on when you were born). In certain cases you can access your super early : Limited amounts can be claime...

    2. Do I pay tax on my super benefit?

      Tax on super benefits is a complex topic. In summary: If you are 60 or over, you will pay no tax on your benefit. If you are between 55 and 59, your benefit will be made up of a tax-free and a taxable component. The taxable component will be paid tax...

    3. How do I add to my super?

      Contributing to your account yourself is an effective way of adding to your super. Voluntary contributions can be made from your after-tax pay or from your pay before tax is deducted by your employer (this is called salary sacrifice ). To make volunt...

    4. What is salary sacrifice?

      Salary sacrifice is when you arrange for your employer to make contributions into your account for you before tax is deducted. This may reduce the amount of income tax you pay. To find out more call First Super on 1300 360 988 or email us at mail@fir...

    5. How do I change my insurance cover?

      To increase your insurance cover for Death & Total and Permanent Disablement (TPD) and/or to apply for, or to increase your existing level of Income Protection insurance cover, download an Application for Insurance Cover Form . Find out more about in...

    6. How do I make a disability claim?

      To lodge a claim for a Total and Permanent (TPD) Disablement benefit or for an Income Protection benefit, contact First Super as soon as possible and we will send you the relevant claim forms. Return your claim forms to the Fund, including medical re...

    7. Who gets my death benefit if I die?

      If a death benefit becomes payable, the Trustee of First Super will determine who it is paid to. The Trustee would normally pay the death benefit to: One or more of your dependants (spouse, defacto spouse, children, adopted children or step-children,...

    8. Can I transfer (roll-over) my other super to First Super?

      Yes. If you have super in other funds, you can rollover and consolidate them in your First Super account. That way you’ll have all your super together and may pay less in fees. We can help you with this. Call us on 1300 360 988 or email us mail@first...

    9. How do I check my account balance?

      You can check your account balance by going to the member sign in and entering your details. If you prefer you can call us on 1300 360 988 and request a benefit quote.

    10. Can I withdraw money from First Super while I’m still employed?

      While you are an employee, you can withdraw money that is classified as Unrestricted Non-Preserved . Any super you have in this category is shown on your statement. Generally your super can be withdrawn when you reach your preservation age (from 55, ...

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